Grievance / Complaints Redressal – Escalation Mechanism: Stage 1.

In the event the grievance / complaint is not redressed after submission of all requisite documents within the expected timelines as mentioned in the Investor Charter or the investor is not satisfied with the resolution, he/she may escalate the grievance / complaint addressed to the Grievance Redressal Division, by email to our dedicated id: gro@accuratesecurities.com or through a letter (hard copy) addressed to:
B1105 - 1108, K P Epitome, Nr. Makarba Lake,
Nr. Siddhi Vinayak Towers, Makarba, Ahmedabad - 380051

While lodging the grievance / complaint it is necessary for the investor to mention the following:
- Nature of Complaint
- Name of Issuer Company
- Folio Number / DP ID-Client ID
- Full Name of shareholder
- E-mail address and mobile number
- RE No./ Ref.No. provided by Accurate
- Reference to any previous correspondence made in this regard
- Provide the relevant documents and
- Also update KYC and details, if there are any changes.
We shall send intimation of redressal / resolution of grievance / complaint via e-mail / physical letter, as applicable, within 30 days from the date of receipt of grievance / complaint.

Grievance / Complaints Redressal – Escalation Mechanism: Stage 2 (To Stock Exchanges - Online registration of complaint / grievance on stock exchanges).

1. The nature of the complaint that can be lodged against listed company has been given on the websites of the Stock Exchange. Upon receipt of complaint, the stock exchange shall forward the same to the concerned company with a copy to the complainant.
2. If the company fails to redress the complaint within 30 days, the exchange sends a reminder to the company and follows up with the company and its respective RTA.

Grievance / Complaints Redressal – Escalation Mechanism: Stage 3 (To SEBI - Online registration of complaint / grievance on SCORES).

If the investor is not satisfied with the redressal / resolution of the complaint by the listed company / Link Intime, investor can lodge the complaint with SEBI on SCORES.

Grievance Redressal Mechanism at SEBI:.

Complaints can be lodged with SEBI electronically through SEBI Complaints Redress System - SCORES (a web based centralized grievance redressal system of SEBI) SCORES.

Data for the month ending April, 2024

Sr. No. Received from Carried forward from previous month Received during the month Total Pending Resolved Pending at the end of the month Average Resolution time (in days)
Pending for less than 3 months Pending for more than 3 months
1 Directly from Investors 0 0 0 0 0 0 0
2 SEBI (SCORES) 0 0 0 0 0 0 0
3 Stock Exchanges (if relevant) 0 0 0 0 0 0 0
4 Other Sources (if any) 0 0 0 0 0 0 0
5 Grand Total 0 0 0 0 0 0 0

Month wise data for the current financial year 2022 - 2023 and 2023-2024

Sr. No. Month Carried forward from previous month Received Resolved Pending
1 April, 2022 0 0 0 0
2 May, 2022 0 0 0 0
3 June, 2022 0 0 0 0
4 July, 2022 0 0 0 0
5 August, 2022 0 0 0 0
6 September, 2022 0 0 0 0
7 October, 2022 0 0 0 0
8 November, 2022 0 0 0 0
9 December, 2022 0 0 0 0
10 January, 2023 0 0 0 0
11 February, 2023 0 0 0 0
12 March, 2023 0 0 0 0
13 April, 2023 0 0 0 0
14 May, 2023 0 0 0 0
15 June, 2023 0 0 0 0
16 July, 2023 0 0 0 0
17 August, 2023 0 0 0 0
18 September, 2023 0 0 0 0
19 October, 2023 0 0 0 0
20 November, 2023 0 0 0 0
21 December, 2023 0 0 0 0
22 January, 2024 0 0 0 0
23 February, 2024 0 0 0 0
24 March, 2024 0 0 0 0
25 April, 2024 0 0 0 0
Grand Total 0 0 0 0

Trend of annual financial year wise disposal of complaints (for 5 years on rolling basis)

Sr. No. Year Carried forward from previous year Received Resolved Pending
1 2017-18 0 0 0 0
2 2018-19 0 0 0 0
3 2019-20 0 1 1 0
4 2020-21 0 0 0 0
5 2021-22 0 0 0 0
6 2022-23 0 0 0 0
7 2023-24 0 0 0 0
Grand Total 0 1 1 0